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Terms of use

This Public Offer (hereinafter referred to as the "Offer") is an agreement concluded between the "Testbor" platform (hereinafter referred to as the "Provider") and any individual who has accepted (acceded to) this Offer (hereinafter referred to as the "User").

This document constitutes an official offer (public offer) in accordance with Article 369 of the Civil Code of the Republic of Uzbekistan.

1. TERMS AND DEFINITIONS

1.1. Platform – The automated information system and software (including mobile applications) located at the "Testbor.uz" domain and its subdomains, allowing users to test their knowledge, take tests, and utilize educational materials.

1.2. User – An individual (student, applicant, teacher, or parent) who has registered on the Platform, accepted this Offer, and utilizes the services.

1.3. Services – Paid and free services provided by the Provider through the Platform (testing, analytics, video lessons, electronic materials, etc.).

1.4. Personal Cabinet – A virtual space where the User's personal data, test results, and history of purchased services are stored.

1.5. Subscription/Tariff – A payment plan granting the right to use services for a specific period or in a specific volume.

1.6. Time Reckoning: All actions on the Platform, the start and end of subscription periods, as well as payment times, are calculated according to Tashkent time (UTC+5).

2. SUBJECT OF THE AGREEMENT

2.1. The Provider grants the User the right to use the capabilities of the Platform. This right is a non-exclusive (granted to other users as well), non-transferable (for personal use) license with a limited term.

2.2. The terms of this Offer are uniform for all Users.

2.3. By registering on the Platform or starting to use the services, the User is considered to have fully and unconditionally accepted (acceded to) this Offer.

2.4. For Individuals Only: This Offer is intended solely for individual natural persons. Legal entities (training centers, schools, organizations) must conclude a separate corporate agreement with the Provider to use the Platform. The use of a single "User" account by a group or for commercial teaching purposes is prohibited.

3. PROCEDURE FOR USE AND REGISTRATION

3.1. To fully utilize the services, the User must register using a phone number or email address.

3.2. The User must not disclose their login credentials (login and password) to third parties. The User bears responsibility for any action performed using their login and password. Upon detecting unauthorized access to their account, the User must immediately notify the Provider.

3.3. The User is obliged to enter correct and truthful information during registration.

3.4. Use of the Platform is permitted solely for educational and personal development purposes.

3.5. Minors: If the User is a minor, they are deemed to have accepted this Offer with the consent of their parents or legal guardians. When making payments, a minor User must act under the supervision of a parent or guardian.

3.6. Technical Requirements: Ensuring the device (computer, phone) and Internet connection speed necessary to use the Platform is entirely the User's responsibility. The Provider is not liable for issues arising from malfunctions of the User's device or poor internet quality.

3.7. Cookies: During the use of the Platform, the User consents to the use of "Cookie" files and similar technologies by the Provider, as well as the collection of user activity data and statistics.

3.8. Contact Information: The User is fully responsible for the accuracy of the phone number and email address provided. The Provider is not responsible if the User cannot receive important notifications or access their account due to incorrect data entry.

3.9. System Updates: The Provider has the right to change the technical requirements of the Platform for development purposes. If the User's device does not meet the updated requirements (e.g., outdated browser or operating system), this is not considered a failure to provide service.

3.10. Identity Verification (KYC): For the purposes of financial security, fraud prevention, or resolving disputes (e.g., refunds), the Provider has the right to request identity documents from the User. Failure to provide documents may result in suspension of service.

3.11. Anti-Phishing and Security: The Provider (and its employees) will never ask the User for a plastic card PIN code, CVC code, or confirmation codes received via SMS. The User is personally responsible for not disclosing such information to strangers.

3.12. Internet Traffic: Costs for internet traffic consumed while using the Platform (mobile operator or provider service fees) are not included in the subscription price and are paid separately by the User.

3.13. Software Updates: The Provider may update the Platform's mobile application or website from time to time. For the services to function correctly, the User must install the latest version of the software. Full functionality of the service is not guaranteed on older versions.

3.14. Use of Public Devices: When accessing the Platform from computers or devices in public places (internet cafes, schools, libraries), the User is personally responsible for logging out (Log out) upon completion of work. Responsibility for actions taken by third parties due to an unclosed session lies with the User.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. Rights of the Provider:

  • To unilaterally change the functionality, design, and terms of service of the Platform, as well as remove outdated features or content;

  • To temporarily suspend Platform operations for maintenance work (such interruptions are not considered downtime, and money is not refunded);

  • To block or delete the User's account if the User violates this Offer;

  • To change service prices (prices for previously purchased subscriptions do not change);

  • To place its own or partners' advertising materials on the Platform;

  • To send the User messages regarding service, news, and promotions via SMS, Push notifications, or email.

4.2. Obligations of the Provider:

  • To provide the User with quality and uninterrupted service (excluding technical interruptions);

  • To ensure the confidentiality of the User's personal data.

4.3. Obligations of the User:

  • To comply with the legislation of the Republic of Uzbekistan when using the Platform;

  • Not to violate intellectual property rights (not to copy or distribute tests and materials);

  • Not to insult other users and not to interfere with the operation of the Platform.

4.4. Strictly Prohibited Actions:

The User is prohibited from:

  • Modifying the Platform code, hacking, or reverse engineering;

  • Collecting data from the Platform using automated programs (bots, scripts, parsers);

  • Performing actions that place an excessive load on the server (DDOS);

  • Exploiting system errors: Using technical glitches, bugs, or vulnerabilities on the Platform to obtain free services, artificially inflate scores, or for other malicious purposes;

  • Providing commercial services to third parties using the Platform (renting out or selling the account);

  • Impersonating a Provider employee, moderator, or other person (Impersonation).

4.5. User Content:

If the Platform provides an opportunity to leave comments or communicate with others, the User agrees not to write messages of an offensive, illegal, pornographic, or extremist nature. The Provider has the right to delete such content without warning and block the User.

4.6. Session Limitations (Concurrent Sessions):

To ensure security and prevent the illegal distribution of accounts, access to a single User account is permitted from only one device at a time. If the User logs in on a new device, the session on the previous device may be automatically terminated.

4.7. Communication with Staff (Support Etiquette):

The User must observe etiquette when communicating with the Provider's support staff. In cases of insulting employees, using profanity, or attacking their dignity, the Provider has the right to unilaterally stop serving the user and block the account.

4.8. Language of Communication:

The Provider conducts support services and official communication primarily in the Uzbek language. Responses may be provided in Russian or English where possible, but this is not an obligation.

4.9. Marketing Opt-out:

The User has the right to opt out of receiving advertising and marketing messages (SMS, Email) sent by the Provider at any time. To do this, use the settings in the personal cabinet or follow the "Unsubscribe" link in the message. However, the User cannot opt out of important technical and transactional messages related to service operation (e.g., payment receipts, password reset codes, changes to the offer).

4.10. Fair Use Policy:

"Unlimited" tariffs are intended for personal use by a human only. If the system detects abnormal activity by the User (e.g., opening tests at a speed and volume that a human physically cannot read), the Provider has the right to deem this as "bot" or "script" activity and temporarily limit or suspend the service.

4.11. Spam and Referral System:

The User is prohibited from distributing spam (mass unwanted messages) on behalf of the Platform. Additionally, obtaining bonuses by opening fake accounts using the referral (invitation) system constitutes fraud and will result in the cancellation of all bonuses.

4.12. Competitor Activity:

Registration and use of the Platform by competitors (owners or employees of other testing systems, training centers) for the purpose of studying the Platform's structure, logic, test base, and content is strictly prohibited.

4.13. System Monitoring:

To ensure security, improve service quality, and detect violations, the Provider has the right to automatically record and analyze all User actions on the Platform (logs).

4.14. Profile Moderation:

The name (nickname) and image (avatar) selected by the User for their profile must not violate ethical norms or contain profanity or prohibited symbols. The Provider has the right to change or delete such data without warning.

5. PAYMENTS, SUBSCRIPTION, AND REFUND POLICY

5.1. Payments for services are made through electronic payment systems (Click, Payme, Uzum, etc.) and bank transfers in the national currency (Soum). All prices indicated on the site include all taxes (including VAT) unless otherwise stated.

5.2. Service Activation: After payment is made, the relevant service or subscription is activated automatically or within 24 hours.

5.3. Refunds:

  • If the service was not provided due to the Provider's fault, the funds are refunded in full.

  • Once the User has started using the service (e.g., started taking a test, downloaded material), paid funds are not refundable.

  • After purchasing a subscription, if the User requests a cancellation within 3 (three) days without having used the service at all, a refund may be issued.

  • Note: When refunding, bank commissions and transaction costs are deducted from the User's account. A refund application is reviewed within 10 (ten) working days.

5.4. Bonuses and Discounts: The Platform may introduce loyalty programs, bonuses, or Cashback systems at its discretion.

  • Bonuses cannot be exchanged for cash and can only be used for Platform services (unless specific promotion rules are set by the Provider).

  • If the User does not use the Platform or log into their account for 12 (twelve) months, accumulated bonuses and cashback are automatically cancelled (expire).

5.5. Temporary Suspension of Subscription (Freezing):

Depending on the subscription term purchased by the User, the Provider may offer the option to temporarily suspend (freeze) the subscription. The freezing period is set as follows:

  • For a 1-month subscription – 5 days;

  • For a 2-month subscription – 10 days;

  • For a 3-month subscription – 30 days;

  • For a 6-month subscription – 45 days;

  • For a 9-month subscription – 60 days;

  • For a 12-month (annual) subscription – 80 days.

When the freeze function is activated, the subscription term pauses and resumes after the freeze period ends or upon reactivation by the User.

5.6. Fair Play and Contests:

In contests, olympiads, or ranked tests held on the Platform, the User must participate independently using their own knowledge. The use of any aids, cheat sheets, assistance from others, or software (AI) is prohibited. If a violation is detected, the Provider has the right to cancel the User's results and disqualify them from the contest.

5.7. Price Errors:

If, due to a technical failure on the Platform or human error, a service price is displayed incorrectly (e.g., a price significantly lower than market value or 0 Soums), the Provider has the right to cancel an order made at this price and refund the paid amount (if paid) to the User.

5.8. Promo Codes and Promotions:

The Provider may offer discount codes (promo codes) or special promotions from time to time.

  • Promo codes cannot be exchanged for money and their sale to third parties is prohibited.

  • The Provider has the right to terminate any promotion or the validity of a promo code without prior notice.

5.9. Recurrent (Automatic) Payments:

When paying for a subscription, the User may select the "Save Card" or "Auto Payment" function. In doing so, the User consents to the automatic deduction of the payment amount for the next subscription period from their bank card without additional confirmation (acceptance). The User may disable this function at any time in the personal cabinet.

5.10. Chargeback Fraud:

If the User unjustifiably attempts to recall a payment (chargeback) through a bank or payment system (despite the service having been rendered), the Provider has the right to immediately block the User's account and blacklist them.

5.11. Liability of Payment Systems:

The Provider is not responsible for technical errors, delays in funds transfer, or incorrect deductions made by payment systems (Click, Payme, banking apps). In such cases, the User should contact the support service of the relevant payment system directly.

5.12. Payments via Mobile Apps (App Stores):

If the User paid for services via Apple App Store or Google Play Market (In-App Purchase), issues regarding refunds and subscription cancellations are regulated directly by the rules and policies of these stores. The Provider does not have the ability to refund such payments directly.

5.13. Virtual Assets: Any bonus points, coins, or levels ("XP", "Coins") used within the Platform are of a gaming and motivational nature only; they have no material value, cannot be exchanged for real money, and are not objects of property rights.

5.14. Bank Card Security: The Provider does not store the User's bank card details (full number, expiry date, CVC/CVV) on its servers. All payments are processed through licensed payment organizations and banks that meet international security standards (PCI DSS).

5.15. Free Trial:

If the Provider offers a Free Trial period and the User does not cancel the subscription before it ends, payment for the relevant tariff may be automatically deducted from the User's card upon expiration of the trial period. The User agrees to this with prior understanding.

5.16. 3D Secure and Proof of Payment:

If a payment was confirmed using the 3D Secure system (code received via SMS), this serves as irrefutable proof that the payment was made by the User themselves. In such cases, refund requests based on claims like "I didn't pay" or "money was taken from my card without permission" will not be satisfied.

5.17. Installment Services (BNPL):

The User may pay for a subscription in installments through partner credit organizations (e.g., Uzum Nasiya, Paymart, ZoodPay, etc.).

  • Liability: Installment terms, interest, and payment schedules are regulated by a separate agreement concluded directly between the BNPL provider and the User. The Provider is not responsible for credit terms.

  • Service Suspension: If the User fails to fulfill payment obligations to the BNPL provider on time, the Provider has the right to temporarily limit or completely suspend the User's access to the Platform upon the provider's request.

  • Refunds and Commissions: When services purchased via installments are cancelled:

  1. Funds are refunded only to the BNPL provider's account (cash is not given).

  2. Commission Coverage: If the BNPL provider withholds a transaction commission or penalty from the Provider as a result of contract cancellation, these costs are fully covered by the User (deducted from the refund amount).

  3. Actually Rendered Services: The User must fully pay for services used up to the moment of contract cancellation (elapsed days or volume of content used). The refundable amount is calculated only for the unused period and after deducting all aforementioned costs.

6. INTELLECTUAL PROPERTY AND DATA

6.1. All materials on the Platform (test database, videos, texts, logo, software code, and design) are the exclusive property of the Provider.

6.2. The User is granted the right to use materials solely for personal educational purposes (limited license).

6.3. Copying Prohibited: It is strictly forbidden to copy test questions, texts, and videos from the Platform, take screenshots, record the screen (screen recording), and distribute these materials to third parties (including on social networks, Telegram channels, and groups). The account of a User violating this rule will be blocked, and they must compensate for the damage caused.

6.4. Open Source and iFrame: Materials taken from YouTube, Tas-IX, and other open video hosting sites may be displayed on the Platform via "iFrame" technology or direct link for educational purposes ("Fair Use"). In such cases, the copyright to the content remains with its original owner, and the Provider does not claim ownership of this content.

6.5. Test Results and Ratings: The User consents to the Provider's use of their results (scores) achieved on the Platform in general rating tables (anonymously or with the User's name), and for statistical and marketing purposes.

6.6. User Suggestions: Any ideas, suggestions, or feedback regarding Platform development sent by the User become the property of the Provider, and no remuneration is paid to the User for them.

6.7. Anti-framing: It is strictly forbidden for third parties to display Platform pages on their sites via "iframe" or other technologies, as well as to copy the Platform's design and interface.

6.8. Marketing and Advertising: The Provider has the right to use the User's high results, achievements (e.g., entering the "Top-10" or university admission indicators), and positive feedback (reviews) in its marketing materials (social networks, advertising banners) in an anonymized form or, with the User's consent, openly.

6.9. Language and Localization: Although the Platform interface and main information are in Uzbek, some test materials, video lessons, or sources may be in other languages (Russian, English). The User should check the content language before purchasing a service.

6.10. Brand Protection: The User is strictly prohibited from using the "Testbor" name, logo, or trademark without the Provider's written permission (e.g., announcing "We are partners with Testbor").

6.11. Copyright Complaints (DMCA): If anyone believes that content on the Platform violates their copyright, they should contact the Provider's email address (info@testbor.uz) attaching evidence. The Provider will review legally grounded applications and take measures to remove the relevant content.

7. LIMITATION OF LIABILITY (Disclaimer)

7.1. The Platform is provided on an "as is" basis. The Provider does not guarantee that the Platform will meet all of the User's expectations (e.g., admission to a university or passing an exam).

7.2. The Provider is not liable for the following instances:

  • Slow internet speed or malfunctions of the User's device;

  • Interruptions in the operations of third parties (banks, payment systems);

  • Damage caused by the User's loss of login/password.

  • Indirect Damages: The Provider is not liable for lost profits, missed opportunities, or loss of data by the User.
    7.3. Force Majeure: Parties are released from liability in cases of natural disasters, war, prohibitive decisions by state bodies, and other unavoidable circumstances.
    7.4. Third-Party Links: The Platform may contain links to other websites or resources (e.g., partner sites, ad banners). The Provider is not responsible for the content or security of these external sites or any damage arising from their use.
    7.5. Beta Testing: The Provider may occasionally offer new features in "Beta" (testing) mode. Such features may function unstably, and the Provider assumes no liability for data loss or errors caused by them.
    7.6. Data Accuracy: Although test questions and materials on the Platform are approximated to official state exam standards (DTM/Agency for Assessment of Knowledge), the Provider does not guarantee they are 100% identical to official exam questions or that the User will achieve a specific result in an official exam.
    7.7. Content Errors: Minor spelling errors or technical flaws in test questions or materials on the Platform constitute no grounds for deeming the service poor quality or for a full refund. Upon detecting such errors, the Provider takes measures to correct them.
    7.8. Standard Changes: If state educational standards or exam formats are changed (e.g., by DTM/BMBA), the Provider may require time to update its database. The presence of old-format tests in the database during this transition period is not considered a violation of service terms.
    7.9. Health and Safety: Prolonged continuous use of the Platform may negatively affect the User's health (eyesight, spine, etc.). The User must independently observe sanitary and hygienic rules and take periodic breaks. The Provider is not responsible for health problems arising from improper use.
    7.10. Service Level Agreement (SLA): The Provider strives for uninterrupted Platform operation but does not guarantee a specific "response time" (SLA) or troubleshooting timeframe. Technical malfunctions are resolved in turn as far as possible.
    7.11. Educational Institution Status: "Testbor.uz" is a platform providing information services and is not a state-accredited educational institution (school, university). Certificates or testimonials issued on the Platform do not have the force of a state-recognized educational document (diploma).
    7.12. Result Recalculation: If technical or substantive errors are identified in test questions, the Provider has the right to recalculate (change) Users' previous results (scores) after correcting these errors.
    7.13. Cybersecurity: The Provider takes all necessary technical and organizational measures to protect user data. However, the Provider does not assume full liability for data loss or leakage resulting from cyberattacks, hacking, or illegal interference by third parties (force majeure).
    7.14. Limitation of Liability: In any event, the Provider assumes liability for any damage (material or moral) caused to the User only within the limits of the service fees paid by the User over the last 12 (twelve) months.
    7.15. Test Result Disputes (Appeals): If a User believes there is an error in test answers, they may contact via the special communication tool on the Platform (e.g., "Report an Error"). The Provider will review the appeal, but the final decision (to correct the answer or leave it unchanged) is made by the Provider and is final.
    7.16. Liability for Advertising: The Provider is not responsible for third-party advertisements, links, and their content placed on the Platform. The User is solely responsible for their actions on other sites accessed via advertisements.
    7.17. Service Territory: Platform services are intended for the territory of the Republic of Uzbekistan. Full or partial functionality of services (e.g., payment systems or video loading) is not guaranteed when accessing from other countries.

8. DISPUTE RESOLUTION

8.1. Disputes arising under this Agreement shall be resolved through negotiations.

8.2. If an agreement is not reached, disputes shall be considered in court at the Provider's location in accordance with the legislation of the Republic of Uzbekistan.

8.3. Pre-trial Claim Procedure: Before applying to court, the User must send a written complaint/claim (via email) to the Provider. The Provider has 15 (fifteen) working days to review the complaint and respond. Failure to follow this procedure may serve as grounds for the court to dismiss the claim without consideration.

8.4. Force of Evidence: In the event of a dispute, electronic data stored on the Provider's servers (log files, database records) constitute the primary and reliable evidence confirming the Parties' actions.

8.5. Claim Period: Any objections regarding the quality or volume of services rendered must be stated within 3 (three) calendar days after the service is rendered (subscription activation). After this period expires, services are deemed accepted fully and of quality, and objections are not accepted.

9. VALIDITY AND TERMINATION OF THE AGREEMENT

9.1. The Agreement enters into force from the moment it is accepted by the User and remains valid until terminated by one of the Parties.

9.2. The User has the right to terminate the agreement (delete their personal cabinet) at any time.

9.3. The Provider has the right to terminate the agreement unilaterally in the following cases:

  • If the User violates the terms of this Offer;

  • If there is a relevant decision or requirement by state bodies;

  • If the Provider ceases its activities (in which case users will be warned in advance).
    9.4. Consequences of Data Deletion: In the event the User deletes their account, all their test results, purchased courses, subscriptions, and accumulated bonuses are deleted irretrievably. The Provider assumes no obligation to restore deleted data.
    9.5. Data Retention Period: The Provider has the right to archive or delete data of inactive accounts (expired subscription and no login for over 1 year).
    9.6. Consequences of Violations: If the User's account is blocked by the Provider due to a violation of this Offer (including abusive behavior, fraud, or transferring the account to others), the remaining balance on the account and the subscription period are not refunded to the User.
    9.7. Right to be Forgotten: The User has the right to demand the complete deletion of their personal data (name, phone, email) from the system by sending an official request to the Provider. In this case, data is deleted irretrievably, and the User loses the ability to use the services.
    9.8. Retention for Tax and Legal Purposes: Even if the account is deleted by the User, the Provider has the right to retain the history of transactions (payments) for a period established by law (e.g., up to 5 years) to fulfill accounting and tax legislation requirements.
    9.9. Cessation of Activity (Liquidation): If the Provider decides to completely cease its activity (liquidation), it will warn Users via the Platform at least 30 (thirty) days in advance. In such a case, funds for only unused and active paid subscriptions may be refunded proportionally (relative to the remaining days).

10. OTHER CONDITIONS

10.1. Amendment of the Offer: The Provider has the right to unilaterally amend this Offer at any time. The updated Offer enters into force from the moment it is published on the Platform. Continued use of the Platform by the User after changes implies their full acceptance of the new terms (conclusive action).

10.2. Assignment: The User may not transfer their rights and obligations under this Offer to another person. The Provider has the right to transfer its rights and obligations to third parties (e.g., when selling the business) without prior notice.

10.3. Severability: If any provision of this Offer is found invalid, this does not affect the validity of the remaining provisions.

10.4. This Offer annuls all previous oral and written agreements between the Parties.

10.5. Non-waiver: The failure of the Provider to take immediate measures against the User for violating any provision of this Offer does not imply a waiver by the Provider of the right to take such measures in the future.

10.6. Official Notices: All correspondence and official notices between the Parties are considered to have legal force when sent via email or published in the personal cabinet of the Platform.

10.7. Confidentiality and Language: By accepting this Offer, the User also consents to the terms of the Provider's "Privacy Policy". In case of discrepancies in understanding the Offer, the text in the Uzbek language prevails.

10.8. Governing Law: This Offer and all relations connected with it are regulated based on the legislation of the Republic of Uzbekistan.

10.9. Confirmation of Consent: By registering or starting to use the services, the User confirms that they have fully read and understood this Offer and unconditionally agree to all its terms.

10.10. Indemnification: The User undertakes to fully compensate for any damage, fines, and legal costs incurred by the Provider, its partners, or third parties as a result of the User violating this Offer (e.g., violating intellectual property rights, posting illegal content).

10.11. Legal Force of Electronic Actions: Actions performed by the User on the Platform (clicking buttons, entering codes, making payments) are equated to an electronic digital signature and entail legal consequences.

10.12. Entire Agreement: The terms of this Offer take precedence over any oral or written promises made by Provider employees (including support service). If an employee provides information contradicting the Offer, the terms of this Offer are considered valid.

10.13. Interpretation: Section headings in this Offer (e.g., "Payments", "Liability") are provided solely for convenience and are not used as a basis for legal interpretation of contract terms or limiting its content.

10.14. Survival: Even in the event of termination of this agreement, its provisions regarding intellectual property (Article 6), liability (Article 7), indemnification (Item 10.10), and dispute resolution (Article 8) remain in force.

10.15. Force Majeure: Parties are released from liability if unable to fulfill their obligations due to force majeure circumstances (natural disasters, war, global internet outages, prohibitive decisions by state bodies, etc.).

10.16. Acceptance of Services: Services rendered under this Offer are provided in electronic form. The fact of service provision is confirmed by the User starting to use the service (gaining access to content). The Parties do not require the drafting of a paper act of services rendered.

10.17. Final Provisions: If ambiguities or discrepancies arise in the text of this Offer, the official interpretation given by the Provider prevails.

10.18. No Partnership: This Offer does not create any agency, partnership, joint venture, or employment relationships between the Parties.

10.19. Interpretation of Terms: In this Offer, the term "User" means any person regardless of gender. Words used in the singular may also imply the plural depending on the context, and vice versa.

11. PROVIDER REQUISITES

Organization Name: "TESTBOR" LLC

Legal Address: Republic of Uzbekistan, Tashkent city, Olmazor district, Kichik Halqa Yo’li, House 17

TIN (INN): 311401104

Contact:

E-mail: info@testbor.com

Phone: +998 (91) 115-55-55

This document is compiled in electronic form and does not require an electronic digital signature.